Shipping policy


Shipping Policy

At Kathy&Quinn.com, we are committed to delivering your order as reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders within the United States. We sell exclusively to consumers in the United States, and all transactions are governed by applicable U.S. federal and state consumer protection laws.

1. Free Standard Shipping

We are pleased to offer Free Standard Shipping on all orders. There is no minimum order value required, and there are no hidden handling or processing fees on top of the price shown at checkout. Please note: as explained in Section 6 below, customs duties or import taxes may apply separately and are the responsibility of the buyer.

2. Shipping Destinations

We ship exclusively to residential and commercial addresses within the United States. At this time, we do not ship to:

  • International addresses outside the United States.
  • PO boxes or general delivery addresses.
  • Parcel forwarding services or third-party logistics hubs.

3. Order Processing and Preparation

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays).

Order cut-off time: 5:00 PM (Central Time, CT). Orders placed after this time will begin processing on the next business day.

Confirmation: You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.

4. Estimated Delivery Times

Our products are shipped directly from our suppliers' warehouses abroad (including China) to offer you the best value. Because of this, please allow for the following estimated timeframes:

  1. Processing time: 2–5 business days (order confirmation, quality inspection, packing by the supplier).
  2. Delivery time: Standard delivery is 5–8 business days, but may exceptionally take up to 4 weeks, depending on the item and destination.

Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays. Your order may also be shipped by the manufacturer directly rather than by us.

5. Order Tracking

Once your order has shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel's progress. Please allow 24–48 hours for tracking information to update after the email is sent. You can track your order yourself at any time via our "Order Tracking" page (at the top of the header menu), and contact us at any time if you have any questions.

6. Customs, Duties, and Taxes

Because your order is shipped from abroad, it may be subject to U.S. customs checks and import duties or taxes.

Buyer responsibility: Our goods are shipped "duty unpaid and untaxed." Any customs duties, import taxes, fees, or other governmental charges relating to the import of your order are your responsibility and are not included in the price shown at checkout. You are considered the "importer of record" for your order. If you have questions about whether duties may apply to a specific product, please contact our customer service before placing your order.

Transparency: Your parcel may indicate an international origin on the shipping label; this is a standard aspect of our sourcing model.

7. Delivery Issues and Damaged Items

Missing orders: If your order has not arrived within 30 business days, please contact us at support@kathy-quinn.com. We will check with the courier and provide you with an update within 24 hours.

Item damaged on arrival: If your item arrives damaged, take a photo of the product and the packaging and email it to us immediately. We will arrange a free replacement at no cost to you. In most cases, you do not need to return the damaged item.

Incorrect address: Please ensure your shipping address is correct at checkout. Parcels cannot be redirected once they have been shipped.

Payment Policy

We offer the following payment options:

  • VISA
  • Mastercard
  • Google Pay
  • Shop Pay
  • Apple Pay

All payments are processed securely at checkout. The price you pay at checkout covers the product and standard shipping; it does not include any customs duties or import taxes that may apply on delivery (see Section 6 above).