Contact information
How to Reach Us
Have a question about your order, a product, or one of our policies? We're happy to help.
Email: support@kathy-quinn.com
Response time: We aim to respond to all enquiries within 24 hours.
For the fastest help, please include your order number (if applicable) and a short description of your question. If it's about a damaged, faulty, or incorrect item, attaching a photo helps us resolve it more quickly.
What to Expect When You Contact Us
- Order questions: Track your order anytime via the "Order Tracking" page in our header menu, or email us with your order number.
- Cancel or change an order: Email us as soon as possible. Once an order has been packed and shipped, it can no longer be cancelled or changed — see our Shipping Policy and Terms and Conditions for details.
- Returns: You can return most items within 30 days of delivery. Return shipping costs are the customer's responsibility, except for faulty or damaged items. See our Return Policy for the full process.
- Missing orders: If your order hasn't arrived within 30 business days, let us know and we'll follow up with the courier within 24 hours.
- Damaged or faulty items: Email us a photo of the product and packaging and we'll arrange a free replacement — no return usually needed.
- Privacy requests: To access, correct, or ask questions about your personal data, email us — see our Privacy Policy for details.
Terms We Work Under
By contacting us or placing an order with Kathy&Quinn.com, you're doing so under our published policies:
These set out things like delivery times, customs responsibility, return conditions, and how we handle your data. We sell exclusively to consumers in the United States, and our Terms and Conditions are governed by the laws of the State of Florida.